Customer Centricity is the new black

Customer Centricity is the new black for retailers. Everyone is talking about it, everyone says they’re doing it, but few - if any - really are. Many retailers define customer centricity as putting the customer first. Others will say it’s all about the high level of service provided, while many hail back to that old adage about the customer always being right. Nope. Your most valuable customers are always right. The rest are just customers with an opinion.

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