eReceipts are electronically delivered receipts for in-store and online transactions. In their most simple form, eReceipts can be a representation of a traditional paper receipt, featuring a business name, transaction number, date, product list, prices, total and payment type. A fully optimised eReceipt can feature not only these core details, but also a beautifully designed and branded email containing linked product imagery, and personalised product recommendations, profile information, feedback collection and calls to action.

 
 

Customer Benefits

  • eReceipts are delivered and stored electronically

  • Easily accessed and searchable via phone app or email

  • No more holding onto paper receipts which can get lost, ruined or faded

  • Ease of returns as proof of purchase is easily referenced and retained for tax purposes

  • Able to reference transaction/payment type history and prices quickly and easily

  • Makes searching for previous purchases easier

  • Provide instant feedback on the purchase experience

  • Receive recommendations for future purchases based on products you’ve recently purchased

  • Easy to find and repurchase products directly through the receipt links

  • Share your recent purchases quickly with friends and family

  • Environmentally friendly option for proof of purchase, reducing paper usage

 

Business Benefits

  • Reduced cost: Remove paper receipt machines and ongoing purchase of paper rolls for stores as these are delivered electronically

  • Easier return process as there are no more customers wanting to return goods without proof of purchase due to loss, fading etc.

  • Stored against customer profile for ease of look up by staff for returns

  • Environmental impact of the business reduced through lower paper use

  • Additional reason for customers to be known to your brand through profile set up and providing valid contact details to receive/access their receipt

  • Stored purchase history of customer for personalised recommendations, calls to action, offers and other cross sell opportunities

  • Link feedback to the purchase experience, including channel, store and service staff for accurate reporting

  • Optimise opportunities for cross sell by providing product recommendations that complement the customer’s recent purchase

  • Increase advocacy with share links embedded in the email

  • Provide a beautiful after-sale experience through branded, customised emails