Deliver a premium omnichannel experience that your customers deserve
Brands need to be savvier than ever. Omneo provides the tools that empower your team to sell by helping your customers shop. Our clienteling and profile portal extend beyond a single view of customers (for you) to create a single view of brand (for your customers).
Used by leading omnichannel retailers worlwide
If you're a premium retailer, you know that...
It's hard to provide consistent, personalised services and experiences in-store and online.
Store teams can't see customer information
They don’t have access to complete and relevant data to personalise experiences.
Customers can't pick up where they left off
There is no easy way for in-store teams to help customers continue the shopping they started online, or vice versa.
Customers don’t know how their data is handled
Lack of transparency leads to lack of confidence in how stores are handling private customer data.
It’s too hard to create consistent processes across platforms
Many platforms are generic and inflexible, meaning they don’t allow brands to integrate services and experiences unique to them.
Customer service platforms are too generic
Typically, customer service platforms are not designed with a particular brand, product or experience in mind, and not always suited to all retail experiences.
Attribution is unclear
When a customer makes a purchase after multiple cross-channel interactions, it’s difficult to attribute the sale to the team members and services that supported them.
Omneo provides the solutions
Our unique clienteling and profile portal solutions solve those challenges and more
Profile Portal allows customers to pick up where they left off
Our unique profile and service portal is the customer’s unique interface with your brand, allowing customers to follow on from online interactions in-store, and vice versa.
Privacy features put customers in control of their data
Omneo has privacy built in, allowing customers to access and control all the information a brand has, and giving them confidence that the data they share is kept safe.
Omneo integrates with your existing tech stack
Omneo’s pre-built integrations and APIs help connect – and get the best out of – all your tools. It can also be seamlessly embedded within your POS and website, or work alongside.
Omneo supports a composable architecture
The platform is designed to accommodate all manner of third-party embedded solutions, so you can integrate all the platforms you use into a seamless experience for your customers and staff.
Omneo is designed for omnichannel retail
The platform has been built specifically and intentionally, with retail in mind. We offer tools to support premium customer experiences, supporting the individual needs of individual retailers.
Styling is suited to your brand
The look and feel of the clienteling and Profile Portal interfaces can be customised to suit the look and feel of your brand.
Brands can implement custom apps
Build fully customised clienteling apps to support your unique approach and processes. Or access third-party specialist solutions through Omneo’s app.
Omneo facilitates accurate attribution
Omneo provides the mechanism to connect positive customer interactions, across channels, to a final sale, allowing retailers to attribute results to all teams and individuals involved.
Training is built in
Omneo’s clienteling solution allows for in-built guidance and prompts for team members, helping them align with your brand’s overarching approach and processes.
Omneo is our enabler for omni-channel customer experience. Wherever our customer chooses to shop, their history and preferences are available to those who service them. Most importantly, customers can self-service and access their own information at any time.
Behind the scenes, Omneo is orchestrating our customer data across our environment, ensuring a single source of truth and maintaining the integrity of each record.
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Establish a unified view of your customer data
Equip your team with the tools they need to deliver seamless, personalised omnichannel service, enhancing their ability to sell effectively through any channel at any time.
Help your customers shop with Profile Portal
Unique to Omneo, Profile Portal is a customer's gateway to your brand, offering a personalised experience where they can access services tailored to their preferences and pick up where they left off.
Integrated with the best, composable architecture:
flexible and future proof
Enhance customer interactions with Omneo's easy profile creation and access, allowing your team to personalise experiences and respect customer privacy.
Find customers quickly
Find the right customer profiles quickly with intelligent search and digital wallet cards
Create richer profiles
Help your customers pick up where they left off next time with profiles that go beyond marketing preferences
Secure customer data, interact privately
No more spreadsheets, secure your customer data and enable private sharing in-store via their own devices, live
Find customers quickly
Find the right customer profiles quickly with intelligent search and digital wallet cards
Create richer profiles
Help your customers pick up where they left off next time with profiles that go beyond marketing preferences
Secure customer data, interact privately
No more spreadsheets, secure your customer data and enable private sharing in-store via their own devices, live
Empower your sales team to deliver the right services and experiences at the right time with Omneo’s customer insights, dynamic customer lists and proactive outreach capabilities.
Utilise Omneo to equip your sales team with key loyalty insights, focusing on high-value customers and personalised incentives to foster brand loyalty.
